Dear Valued Customers,
We take customer service very seriously and do our best to make sure you get your goods as fast as possible.
All our deliveries are tracked and you will be provided with a tracking code that you can use to follow your order - please allow 3-5 business days to receive this. If it takes longer than this please contact us at firstname.lastname@example.org
Typical delivery times as guide only:
USA & Canada
Express Shipping: 4 - 10 days (usually DHL or Fedex)
Regular Shipping: 8 - 20 days (usually USPS)
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
100% Money Back Shipping Guarantee:
To back up our commitment and promise to you we will refund the cost of shipping on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days
Rest of World: 60 days
Risk Free Shopping:
If for whatever reason your goods don't arrive, you will be refunded in FULL for that item. This is our promise to you!